How Twin Cities’ New Chase Community Manager Can Strengthen Your Financial Journey






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Have you ever worked with your local bank branch team, virtually or in person? From opening a bank account or line of credit to exploring options for mortgage financing and small business loans, Chase’s community manager at the Ventura Village branch at 1100 E Franklin Ave , listens to the financial wellness needs of the community and is ready to help you reach your next Milestone.

Tessa Eddy – one of over 150 community managers we hire across the country – has joined our team specifically to work in Twin Cities communities to increase awareness and access to resources, tools financial health and services. Community Managers are often from local neighborhoods who understand the challenges your community faces and are committed to helping you build a strong financial future at every stage of your financial journey. With the help of local nonprofit partners who are invested in driving change for Black communities in the Twin Cities, we’re bringing more allies to your local bank branch who share Chase’s goal of giving you ways to improve and achieve financial health.

Tessa Eddy, Community Manager, JP Morgan Chase

We sat down with Tessa to discuss plans to help Black communities in the Twin Cities grow, what changes the new branch is expected to bring, and how you can work with her to chart your path and achieve your financial goals. .

How does your job differ from other branch managers at Chase Bank?

TESSA: My role was designed specifically to meet the unique financial wellness needs of our city’s Black community. We want to move from community banking to community development and to do so, we are actively working to reverse systemic inequalities in the financial system, eliminate economic barriers and support the success of our customers and our community.

We plan to start by giving you access to financial health resources, tools, and allies to help you reach your financial goals. Think of a community manager as a neighbor who understands intentional relationship building, the financial needs of leaders, organizations and people in your communityand introduces you to the right person in the bank who can help you.

Meanwhile, a branch manager is a more traditional role created to help you with day-to-day banking needssuch as opening a bank account or offering advice on home ownership and small business growth.

How do you hope to financially empower the black community in Minneapolis?

PITCH: I want to engage with the community to understand what the financial health needs are. We are here to empower Black community members and businesses with tools to build generational wealth and lasting legacies. Awareness and accessibility are key, and we see the local branch as an ideal place to start fostering vital community connections and touchpoints to help our customers achieve their financial goals.

As a Community Manager, my job is to connect with individuals, families, and business owners here in Minneapolis, and to increase awareness and use of available resources. My team and I will help you and others in your neighborhood take advantage of financial health tools, products and services, while aiming to improve general financial knowledge through unique and free interactive programs, such as:

As we are just getting started, I hope to make a real difference in the lives of families, individuals, homeowners and business owners in our community.

What financial opportunities are you going to make available to black communities here in the Twin Cities?

PITCH: We want to promote financial health, home ownership, and Black-owned businesses.

One of our priorities will be to help individuals in our community open a checking account for the first time, as it is key to financial stability and critical to closing gaps in access to banking services. To do this, we’ll run through our low-cost, no-overdraft checking accounts like Chase Secure Banking, which can offer security for those who might be new to banking or have had trouble getting or keeping a bank account. in the past .

My team is also responsible for promoting the growth of black-owned small businesseswhich means that we will help local entrepreneurs to obtain loans. We have also recruited mortgage counselors who are focused on helping more of the community obtain the funds needed for affordable and sustainable home ownership.

This is an important role within the branch, as the Twin Cities have the highest racial housing disparity gap in the nation. To help close this gap as well, we’re proud to team up with several local nonprofits that are helping to lead homeownership change in the Twin Cities.

You mentioned that another focus of the Community Impact Branch is “community building”. What does this mean and how will you do this in the Twin Cities?

PITCH: For me, community building means engaging with the community to listen and understand their needs, and then being able to provide resources and act on those needs. A big priority for us is to work with nonprofits and grassroots organizations that understand and are invested in driving change.

Stop by to learn more about the resources available. My team and I look forward to meeting you.

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